Last Updated: July 25, 2026
At Dash Courier, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier and logistics services or visit our website.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Company name (if applicable)
Shipment Information
- Sender and recipient details
- Pickup and delivery addresses
- Parcel dimensions and weight
- Delivery instructions
- Shipment tracking information
Payment Information
When you make a payment, your payment is securely processed through trusted third-party payment providers. We do not store your complete debit or credit card information on our servers.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process shipment requests
- Arrange parcel pickup and delivery
- Provide shipment tracking
- Process payments
- Respond to customer enquiries
- Send service updates and delivery notifications
- Improve our website and services
- Prevent fraud and unauthorised activity
- Comply with legal obligations
3. Shipment Tracking
To provide real-time shipment tracking, we collect and process delivery status information throughout the shipping process.
Tracking information may be shared with authorised senders and recipients involved in the shipment.
4. Cookies
Our website uses cookies to:
- Improve website functionality
- Remember your preferences
- Analyse website traffic
- Enhance user experience
- Improve website performance
You may disable cookies through your browser settings, although some website features may no longer function correctly.
5. Information Sharing
We do not sell your personal information.
We may share information with:
- Delivery drivers and logistics partners
- Payment processing providers
- Technology and hosting providers
- Customer support providers
- Government authorities where legally required
- Law enforcement agencies when required by applicable law
All third parties are required to protect your information appropriately.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:
- Unauthorised access
- Disclosure
- Alteration
- Loss
- Misuse
Although we strive to use commercially acceptable methods to protect your information, no method of electronic transmission or storage is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Complete deliveries
- Maintain shipment records
- Resolve disputes
- Meet legal, accounting, and regulatory obligations
Once no longer required, your information is securely deleted or anonymised.
8. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Request a copy of your data
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
9. Third-Party Services
Our website may include links to third-party websites or integrate services such as payment gateways, mapping services, or shipment tracking tools.
We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before using their services.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
11. International Data Transfers
If your shipment or services involve international destinations, your information may be transferred and processed in countries outside your own, subject to appropriate safeguards and applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated “Last Updated” date. Continued use of our website and services after changes are posted constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
Company: DashCourier
Address: 1005-1155 Mountain Street Montreal, Quebec H3G 0C7
Email: contact@dashcourier.com
Phone: 514 717-7725
We will respond to your enquiry as soon as reasonably possible.